We are dedicated to delivering the highest quality products and exceptional customer service. To ensure your satisfaction, we offer a 2-week money-back guarantee to all our valued customers. However, given the nature of our merchandise, which includes regulated medications in many countries, we have established specific guidelines to follow.
Refunds:
You can request a refund in the following situations:
Cancellation
If you cancel your order within 1 hours after payment, you are eligible for a refund. However, once your order has been processed and sent to our Shipping Department, refunds will no longer be available.
Non-Reception
If your order has not arrived within 7 days of payment processing, you may apply for a refund. Please note, refunds will not be issued in the following non-reception cases:
- The address was changed by the client after ordering.
- An incorrect address was provided by the client.
- The order was delivered to the correct address, but no one was available to receive it.
- The order was delivered to the correct address, but was claimed by someone other than the client.
Ineffective Products
We strive to provide top-notch products, but if you find a product ineffective, you can request a refund by providing the following:
- A clear picture of the lab test report.
- A clear picture of the product.
- A clear picture of the packaging (envelope, box, etc.).
- Your order number.
- Proof of payment (electronic or physical receipt).
Note: Refunds may take up to 10 to 14 business days, depending on the policies of the credit card processing company and your bank. Payments made through CashApp, or Bitcoin can be refunded within 5 business days following the completion of our investigation.